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7th Junior Researchers Meeting in Applied Linguistics EUROPEAN CONFERENCE ON LANGUAGE AND DIGITAL COMMUNICATION
Researchers Meeting EUROPEAN CONFERENCE
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2015/3/16
The Junior Researchers Meeting allows early career applied linguists to present their
research and network in an interactive and informal international environment.
An Empirical Study of Customer-Complaint Response Strategies Used in Business Communication
business communication customer complaint response strategy politeness
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2014/6/16
This paper reports an empirical study of the response strategies employed by customer service staff to handle customer complaints in business English communication from the pragmatic perspective. Insp...
Different Communication Rules between the English and Chinese Greetings
Greeting Politeness maxim Communication rule
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2009/12/1
Communication is rule governed; so are greetings which serve as a polite way of communication. The rules vary depending on the cultural context or the cultural context helps to define the rules and so...